fbagee Privacy Policy

fbagee ("we", "us", or "platform") places the highest importance on your privacy. This privacy policy applies to users in Bangladesh and describes how fbagee collects, stores, uses, and protects your personal information. By using our services, you are agreeing to the terms described in this privacy policy.

1. Scope of Information Collection

When registering and using services on fbagee, we may collect the following types of personal information:

1.1 Information Provided Directly

• Full name and date of birth (for age verification).
• Email address and mobile number.
• National ID (NID) or passport number (where identity verification is required).
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers and bank transfer information.
• Username and password chosen by the user.

1.2 Automatically Collected Information

• IP address and device type.
• Browser version and operating system.
• User activity and navigation data on the platform.
• Information obtained from cookies and similar tracking technologies.
• Login time and session data (Bangladesh Standard Time, UTC+6).

2. Purpose of Information Use

fbagee uses the collected information for the following purposes:

• Account management: Completing the registration process, verifying identity, and ensuring account security.
• Processing financial transactions: Securely completing deposit and withdrawal requests.
• Providing customer support: Offering support in Bengali via 24/7 live chat.
• Fraud prevention: Detecting unusual activity and maintaining platform security.
• Fulfilling legal obligations: Complying with applicable laws and regulations.
• Service improvement: Analyzing information to further improve the user experience.
• Responsible gaming: Identifying related issues and providing support when needed.

3. Data Storage and Security

fbagee uses industry-standard technologies and practices to ensure the security of your information.

3.1 Technical Security Measures

• SSL/TLS encryption — all data transmission takes place through encrypted channels.
• Data encryption — stored sensitive information remains in an encrypted state.
• Firewall and anti-malware protection.
• Two-Factor Authentication (2FA) support.

3.2 Organizational Security Measures

• Only authorized personnel have access to personal information.
• Regular security audits are conducted.
• Staff receive training on data protection.

3.3 Data Retention Period

We retain information for as long as your account is active and for the period required to meet legal obligations after the service remains active. Information beyond legal obligations is permanently deleted after the designated period.

4. Sharing Information with Third Parties

fbagee may share information with third parties in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used only for processing transactions.

4.2 Technology Service Providers

Limited information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to deliver gaming services, and this is governed by strict confidentiality agreements.

4.3 Legal Authorities

Information may be provided in compliance with applicable law in response to valid legal processes, court orders, or requests from regulatory bodies.

5. Cookie Policy

The fbagee website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the platform's functionality.

5.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help monitor and improve the use of the platform.

5.2 Cookie Control

You can control or decline cookies from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

6. Your Rights

As a user of the fbagee platform, you have the following rights:

• Right of access: The right to know what information fbagee holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that your information be used for limited purposes.
• Data portability: The right to receive your information in a structured format where applicable.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise any of these rights, please contact our support team.

7. Protection of Minors

fbagee's services are for persons aged 21 and above only. We do not knowingly collect personal information from minors. We take steps to verify age at the time of registration.

If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.

8. International Data Transfers

fbagee's servers and infrastructure may be located in various countries. When your information is transferred outside Bangladesh, fbagee ensures it remains protected in accordance with the standards described in this privacy policy and that applicable data protection laws are followed.

9. Security Breach Notification

Although unlikely, if a security breach occurs that could put your personal information at risk, fbagee will notify you and the relevant authorities as quickly as possible in accordance with applicable law.

We will investigate the security breach and take the necessary steps to prevent such incidents in the future.

10. Changes to the Policy

fbagee may update this privacy policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Notify registered users by email where necessary.
• Display a clear notice on the platform for significant changes.

If you continue using fbagee after a revised policy is published, you will be considered to have agreed to the updated policy.